5 reasons why you should sign up for a service contract with your audiovisual integrator!

You’re now equipped with a brand-new audiovisual system that lets you hold video conferences, communicate digitally within your offices, reserve spaces, navigate your facility, and host hybrid events in your auditorium. Whether it’s video equipment, sound systems, video conferencing, or digital signage solutions… You’ll get great results with brand-new equipment that’s been freshly configured. You’ve signed up for the warranty offered by the equipment manufacturers—do you think you’re protected from any technical glitches?

Not necessarily!

Really? But why?

Videlio reveals the reasons why it would be beneficial for you to sign up for a service contract.

01.


The warranty offered by hardware manufacturers doesn’t cover everything!

In the event of a problem or malfunction, it offers only the repair or replacement of the specific device experiencing the issue. However, this does not include troubleshooting the problem, an on-site technician’s visit for diagnosis, the installation of replacement equipment, configuration, or integration with other equipment necessary for your operations—let alone restoring your solution to full functionality. That is why it is important to purchase a service contract that will supplement your warranty.

02.


Your users don’t always know how to use the equipment provided to them properly

Although you’ve tried to offer your users the simplest and most intuitive solutions possible, they may not be familiar with these features and may have trouble using them. By signing up for a user support service, they can get help from technical support with just one click or a phone call, saving them time and helping them adopt these new solutions more quickly.

03.


Equipment updates can sometimes cause configuration errors

Your collaboration solutions are increasingly connected to the cloud, which leads to updates to the operating systems of your devices and associated applications. This allows you to take advantage of the latest innovations and features offered by these solutions. However, sometimes these automatic updates do not go as planned and cause your collaboration solutions to malfunction. Therefore, having a service agreement with your integrator will allow you to ensure constant monitoring of these updates, guaranteeing that your collaboration tools remain in good working order.

04.


Expanded capabilities for your collaboration solutions

“There’s nothing more frustrating than starting a meeting late because of a videoconference system malfunction.”

Or,

“As soon as I walk into a meeting room, I want to be able to start my videoconference immediately and easily.”

These are recurring and legitimate concerns among your employees. With your integrator’s managed services, you’ll benefit from continuous monitoring of your collaboration systems and proactive checks to ensure they’re functioning properly, guaranteeing increased availability of your collaboration solutions and an optimal user experience.

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05.


Your business requires a quick response

Whether it’s a technical issue, user error, or any other cause that could lead to a malfunction in your facility, your teams shouldn’t have to waste time dealing with tools that are supposed to make their work easier and more productive. By signing up for a service contract, you’ll benefit from faster response times—whether remotely or on-site—which will make your operations much smoother and allow you to focus on what matters most: your business! Effective technical support will help you get your equipment back up and running quickly.
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