Audiovisual Support and Staff Assignment
Ensuring smooth meetings and expert support on a daily basis
The quality of the user experience does not depend solely on the equipment installed. It also depends on the ability to assist users when they encounter a problem, to respond quickly when an incident occurs, and to ensure that spaces remain operational at all times.
In a world where hybrid meetings have become essential to how organizations operate, employees expect one thing above all else: that the technology be simple, reliable, and seamless.
Videlio provides you with the resources, tools, and expertise needed to ensure this continuity of service and offer your users effective support at every stage of their journey.
Support Designed with Users in Mind
When a technical issue arises, a quick response is essential.
Users have a single point of contact that allows them to quickly reach Videlio teams by phone, email, web form, chat, or QR code directly from the room in question. This ease of access ensures rapid support and minimizes disruptions to business operations.
Our specialists handle diagnostics, provide user support, and track incidents until they are resolved. This allows employees to focus on their meetings and tasks, while the Videlio teams take care of the technical aspects.
Experts who are directly integrated into your teams
Some organizations need more hands-on support.
To address these challenges, Videlio offers staff deployment services tailored to each specific context. Our technicians and experts can be present directly on-site to manage the day-to-day operation of spaces, prepare for meetings, assist users, or provide security for strategic events.
This on-site presence enhances service quality while providing employees with immediately available audiovisual expertise.
A solution tailored to your organization
Every company has its own operational constraints.
That is why our solutions are custom-designed based on the number of locations, the number of users, operating hours, and the criticality of the spaces. An executive boardroom, an auditorium, a campus, or a network of branches do not all require the same level of support.
We therefore build an organization capable of precisely meeting your needs while seamlessly integrating with your IT, Workplace, Facilities Management, or General Services teams.
The Benefits for Your Organization
When users receive prompt and efficient support, meetings get off to a smoother start, issues are resolved more quickly, and spaces are utilized more effectively.
Internal teams are also freed from recurring requests related to audiovisual equipment. They can focus on their strategic priorities while Videlio ensures service continuity.
This approach directly contributes to improving user satisfaction, service quality, and the organization’s reputation.
Videlio's Evidence
With more than 1,300 active contracts, a 93% customer satisfaction rate, and a network of 19 local offices, Videlio has demonstrated its experience and expertise in supporting even the most demanding audiovisual environments. Our teams rely on a specialized support center and resources located throughout the country to ensure a rapid and consistent response.
Provide your users with the level of service they expect
FAQ
Audiovisual support involves assisting users when they encounter problems with collaboration equipment, meeting rooms, or videoconferencing systems.
Requests can be made by phone, email, web form, chat, or QR code directly from the relevant room.
Staffing services involve providing audiovisual technicians or experts directly within your organization to ensure the day-to-day operation of the facilities.
Depending on the needs, these may include audiovisual technicians, user support specialists, stage managers, or specialists responsible for managing collaborative spaces.
Outsourcing helps improve service quality, reduce the workload on internal teams, and provide a consistent experience for all users.
Yes. Delegation arrangements can be tailored to your needs: on-site support as needed, part-time, full-time, or a dedicated multi-site team.
Yes. The Videlio teams can support management meetings, executive committee meetings, internal events, or high-stakes meetings.
The system is designed based on the number of sites, the volume of users, operating hours, and the criticality of the areas.
Videlio combines audiovisual expertise, on-the-ground presence, and user support to ensure a seamless experience and a high level of service quality.