{"id":116958,"date":"2024-08-20T16:56:28","date_gmt":"2024-08-20T14:56:28","guid":{"rendered":"https:\/\/pp.videlio.com\/?page_id=116958"},"modified":"2024-08-23T10:41:56","modified_gmt":"2024-08-23T08:41:56","slug":"hotline-internationale","status":"publish","type":"page","link":"https:\/\/www.videlio.com\/en\/hotline\/hotline-internationale\/","title":{"rendered":"Hotline Internationale"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1670332782589   vc_row-has-fill hongo-stretch-content hongo-stretch-content-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1670404360064  hongo_responsive_1670404360065\"><div class=\"wpb_wrapper\"><div class=\"text-block-content hongo-text-block-1 last-paragraph-no-margin\"><div title=\"text-uppercase text-center\">\n<h2 class=\"text-uppercase margin-15px-bottom h1\"><span class=\"d-block\">A PROBLEM? CONTACT OUR CUSTOMER SUPPORT<\/span><\/h2>\n<\/div>\n<\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f124798-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"124798\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/116958#wpcf7-f124798-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"124798\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f124798-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:124798,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;rma-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rma&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;RMA&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false}}\" \/>\n<\/fieldset>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Customer account name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer_account_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please enter the customer account name\" value=\"\" type=\"text\" name=\"customer_account_name\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Contact name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please enter the contact name\" value=\"\" type=\"text\" name=\"contact_name\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Contract number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contract_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Please enter the contract number\" value=\"\" type=\"text\" name=\"contract_number\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Address of the site concerned by the request<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adresse_of_the_site\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Please enter the address of the site concerned by the request\" name=\"adresse_of_the_site\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Email *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone *\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Type *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"type\"><option value=\"- None -\">- None -<\/option><option value=\"Operational Assistance\">Operational Assistance<\/option><option value=\"Audiovisual\">Audiovisual<\/option><option value=\"Internal Request\">Internal Request<\/option><option value=\"Quote\">Quote<\/option><option value=\"Digital Media\">Digital Media<\/option><option value=\"Insfrastructure\">Insfrastructure<\/option><option value=\"Product Preparation\">Product Preparation<\/option><option value=\"Programmation\">Programmation<\/option><option value=\"RMA\">RMA<\/option><option value=\"Videoprotection\">Videoprotection<\/option><option value=\"Videoconferencing\">Videoconferencing<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"rma\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"rma[]\" value=\"RMA\" \/><span class=\"wpcf7-list-item-label\">RMA<\/span><\/label><\/span><\/span><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"rma-group\" data-orig_data_id=\"rma-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"vc_row\">\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>Brand<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"brand\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Brand\" value=\"\" type=\"text\" name=\"brand\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>Model<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"model\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Model\" value=\"\" type=\"text\" name=\"model\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>Serial Number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"serial_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Serial Number\" value=\"\" type=\"text\" name=\"serial_number\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Object *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"object\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"object\"><option value=\"Quote Request\">Quote Request<\/option><option value=\"Training Request\">Training Request<\/option><option value=\"Improvement Request\">Improvement Request<\/option><option value=\"Technical Assistance Request\">Technical Assistance Request<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Description<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hongo-button-1 btn btn-base btn-round btn-medium alt-font\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container color-blanc col-xs-mobile-fullwidth vc_col-sm-6 text-right\"><div class=\"vc_column-inner vc_custom_1670404370538  hongo_responsive_1670404370539\"><div class=\"wpb_wrapper\"><div class=\"text-block-content hongo-text-block-2 last-paragraph-no-margin\"><h2>Contact our support hotline<\/h2>\n<\/div><a href=\"tel:+41840550055\"  class=\"hongo-button-1 btn btn-base btn-round alt-font btn-medium\"><i class=\"fas fa-phone-alt left-icon\" aria-hidden=\"true\"><\/i>+41 840 55 00 55<\/a>[vc_empty_space]<div class=\"text-block-content hongo-text-block-3 last-paragraph-no-margin\"><p><a href=\"mailto:ch_support@videlio.com\">support-client@videlio.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"A PROBLEM? CONTACT OUR CUSTOMER SUPPORT Customer account name * Contact name * Contract number Address of the site concerned by the request Email * Phone * Type * - None -Operational AssistanceAudiovisualInternal RequestQuoteDigital MediaInsfrastructureProduct PreparationProgrammationRMAVideoprotectionVideoconferencingOther RMA Brand Model Serial Number Object * Quote RequestTraining RequestImprovement RequestTechnical Assistance Request Description Contact our support hotline +41 840 55 00 55[vc_empty_space]support-client@videlio.com","protected":false},"author":19,"featured_media":0,"parent":116949,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116958","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/pages\/116958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/comments?post=116958"}],"version-history":[{"count":7,"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/pages\/116958\/revisions"}],"predecessor-version":[{"id":124803,"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/pages\/116958\/revisions\/124803"}],"up":[{"embeddable":true,"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/pages\/116949"}],"wp:attachment":[{"href":"https:\/\/www.videlio.com\/en\/wp-json\/wp\/v2\/media?parent=116958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}