{"id":116949,"date":"2022-12-07T10:29:54","date_gmt":"2022-12-07T09:29:54","guid":{"rendered":"https:\/\/pp.videlio.com\/?page_id=116949"},"modified":"2024-08-14T18:59:06","modified_gmt":"2024-08-14T16:59:06","slug":"hotline","status":"publish","type":"page","link":"https:\/\/www.videlio.com\/en\/hotline\/","title":{"rendered":"Hotline"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1670332782589   vc_row-has-fill hongo-stretch-content hongo-stretch-content-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1670404360064  hongo_responsive_1670404360065\"><div class=\"wpb_wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f124261-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"124261\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/116949#wpcf7-f124261-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"124261\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f124261-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:124261,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;rma-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;rma&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;RMA&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/>\n<\/fieldset>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Nom du compte client \/ Customer account name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom_compte_client\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom_compte_client\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Nom du contact \/ Contact name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom_contact\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom_contact\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Num\u00e9ro du contrat \/ Contract number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero_du_contrat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero_du_contrat\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Adresse du site concern\u00e9 par la demande \/ Adress of the area concerned by the request<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"adresse_du_site\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"adresse_du_site\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>E-mail *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>T\u00e9l\u00e9phone \/ Phone number *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Type *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"type\"><option value=\"- None -\">- None -<\/option><option value=\"Assistance d&#039;exploitation\">Assistance d&#039;exploitation<\/option><option value=\"Audiovisuel\">Audiovisuel<\/option><option value=\"Demande Interne\">Demande Interne<\/option><option value=\"Devis\">Devis<\/option><option value=\"Digital Media\">Digital Media<\/option><option value=\"Insfrastructure\">Insfrastructure<\/option><option value=\"Preparation Produit\">Preparation Produit<\/option><option value=\"Programmation\">Programmation<\/option><option value=\"RMA\">RMA<\/option><option value=\"Videoprotection\">Videoprotection<\/option><option value=\"Visioconf\u00e9rence\">Visioconf\u00e9rence<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"rma\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"rma[]\" value=\"RMA\" \/><span class=\"wpcf7-list-item-label\">RMA<\/span><\/label><\/span><\/span><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"rma-group\" data-orig_data_id=\"rma-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<div class=\"vc_row\">\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>Marque \/ Brand<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"marque\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"marque\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>Mod\u00e8le \/ Model<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"modele\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"modele\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"vc_col-sm-4\">\n\t\t\t<p><label>N\u00b0 de s\u00e9rie \/ Serial number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"num_serie\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"num_serie\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Objet \/ Purpose *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"objet\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"objet\"><option value=\"Demand for quotation\">Demand for quotation<\/option><option value=\"Training request\">Training request<\/option><option value=\"Improvement request\">Improvement request<\/option><option value=\"Technical assistance request\">Technical assistance request<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<p><label>Description<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner hongo-button-1 btn btn-base btn-round btn-medium alt-font\" type=\"submit\" value=\"Envoyer \/ Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container color-blanc col-xs-mobile-fullwidth vc_col-sm-6 text-right\"><div class=\"vc_column-inner vc_custom_1670404370538  hongo_responsive_1670404370539\"><div class=\"wpb_wrapper\"><div class=\"text-block-content hongo-text-block-1 last-paragraph-no-margin\"><h2>Contact our support hotline<\/h2>\n<\/div><a href=\"tel:+41840550055\"  class=\"hongo-button-1 btn btn-base btn-round alt-font btn-medium\"><i class=\"fas fa-phone-alt left-icon\" aria-hidden=\"true\"><\/i>+41 840 55 00 55<\/a>[vc_empty_space]<div class=\"text-block-content hongo-text-block-2 last-paragraph-no-margin\"><p><a href=\"mailto:ch_support@videlio.com\">ch_support@videlio.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Nom du compte client \/ Customer account name * Nom du contact \/ Contact name * Num\u00e9ro du contrat \/ Contract number Adresse du site concern\u00e9 par la demande \/ Adress of the area concerned by the request E-mail * T\u00e9l\u00e9phone \/ Phone number * Type * - None -Assistance d&#039;exploitationAudiovisuelDemande InterneDevisDigital MediaInsfrastructurePreparation ProduitProgrammationRMAVideoprotectionVisioconf\u00e9renceOther RMA Marque \/ Brand Mod\u00e8le \/ Model N\u00b0 de s\u00e9rie \/ Serial number Objet \/ Purpose * Demand for quotationTraining requestImprovement requestTechnical assistance request Description Contact our support hotline +41 840 55 00 55[vc_empty_space]ch_support@videlio.com","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116949","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hotline - Videlio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.videlio.com\/en\/hotline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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