{"id":111134,"date":"2022-03-14T11:58:34","date_gmt":"2022-03-14T10:58:34","guid":{"rendered":"https:\/\/pp.videlio.com\/?post_type=job_listing&#038;p=111134"},"modified":"2022-07-01T00:06:14","modified_gmt":"2022-06-30T22:06:14","slug":"responsable-operationnel-de-compte-h-f","status":"expired","type":"job_listing","link":"https:\/\/www.videlio.com\/en\/?post_type=job_listing&p=111134","title":{"rendered":"Responsable op\u00e9rationnel de compte H\/F"},"content":{"rendered":"<p>Au sein du d\u00e9partement technique, le R.O.C assure le pilotage des contrats de services dont il a la responsabilit\u00e9. Il d\u00e9finit les indicateurs et veille \u00e0 garantir les niveaux de services contractualis\u00e9s.<\/p>\n<p>Vos missions :<\/p>\n<ul>\n<li>Participer et s&#8217;engager dans l&#8217;\u00e9laboration du contrat de services, en porter la contractualisation<\/li>\n<li>D\u00e9finir le contenu et les modalit\u00e9s de mise en \u0153uvre de services \u00e0 travers les descriptifs des SLA<\/li>\n<li>Veiller \u00e0 la prise en compte des \u00e9l\u00e9ments impactant le contrat de services tout au long de son cycle de vie<\/li>\n<li>Porter l&#8217;\u00e9laboration des plans de progr\u00e8s et faire formuler les plans d&#8217;actions d&#8217;am\u00e9lioration<\/li>\n<li>S&#8217;assurer de l&#8217;impact de tout changement sur le niveau de service, particuli\u00e8rement sur les engagements de niveau de service et sur les accords op\u00e9rationnels<\/li>\n<li>Analyser et \u00e9valuer les r\u00e9sultats des indicateurs et proposer des plans d&#8217;action d&#8217;am\u00e9lioration<\/li>\n<li>Valider que le reporting correspond au besoin<\/li>\n<li>Suivi budg\u00e9taire du contrat de services<\/li>\n<li>Cr\u00e9ation des devis<\/li>\n<\/ul>\n<p>Votre profil :<\/p>\n<ul>\n<li>Compr\u00e9hension du service contractualis\u00e9<\/li>\n<li>M\u00e9canismes budg\u00e9taires<\/li>\n<li>Compr\u00e9hension des enjeux business<\/li>\n<li>N\u00e9gociation en situation de conflit<\/li>\n<li>Gestion des situations de crise<\/li>\n<li>Connaissance d&#8217;ITIL<\/li>\n<li>2-5 ans d\u2019exp\u00e9rience en gestion op\u00e9rationnelle de contrat de prestation de services<\/li>\n<li>N\u00e9gociation<\/li>\n<li>Communication<\/li>\n<li>Orientation client<\/li>\n<li>Esprit d&#8217;initiative<\/li>\n<li>Orient\u00e9 r\u00e9sultat<\/li>\n<li>Mise en \u0153uvre des processus de gestion du service<\/li>\n<li>D\u00e9tection et analyse des nouveaux besoins client<\/li>\n<li>N\u00e9gociation avec l&#8217;ensemble des acteurs du contrat de service<\/li>\n<li>Animation et capacit\u00e9s \u00e0 f\u00e9d\u00e9rer<\/li>\n<\/ul>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"Gennevilliers","_application":"recrutement@videlio.com","_company_name":"VIDELIO","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[193],"class_list":{"0":"post-111134","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","6":"job-type-cdi"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Responsable op\u00e9rationnel de compte H\/F - Videlio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.videlio.com\/en\/?post_type=job_listing&p=111134\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responsable op\u00e9rationnel de compte H\/F - Videlio\" \/>\n<meta property=\"og:description\" content=\"Au sein du d\u00e9partement technique, le R.O.C assure le pilotage des contrats de services dont il a la responsabilit\u00e9. 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